Purchasing our MB-230 study materials means you have been half success, Microsoft MB-230 Cheap Dumps What products do we offer, 24/7 after sale service - MB-230 Accurate Study Material - Microsoft Dynamics 365 for Customer Service exam dumps, I am so proud to tell you that it is our effective and useful MB-230 testking vce that serve as their good helper when they are preparing for the exam, And MB-230 study materials provide free trial service for consumers.
Preparation involves several techniques that will ensure you MB-230 Cheap Dumps get well oriented and have a detailed analysis of all the sections on the paper, When to Use Services For Mac.
If you want to maximize click-throughs on your AdSense https://www.bootcamppdf.com/MB-230_exam-dumps.html ads, you have to position those ads carefully, There are two ways: first, your employees may be freedfrom some phone calls, thereby reducing your labor costs, Accurate MB-230 Study Material and second, you may see increased visits to your Web site, which could generate additional sales.
Why do some companies in an industry choose to franchise while their competitors don't, Purchasing our MB-230 study materials means you have been half success.
What products do we offer, 24/7 after sale service - Microsoft Dynamics 365 for Customer Service exam dumps, I am so proud to tell you that it is our effective and useful MB-230 testking vce that serve as their good helper when they are preparing for the exam.
Realistic Microsoft MB-230 Cheap Dumps Pass Guaranteed
And MB-230 study materials provide free trial service for consumers, If you buy the MB-230 study materials from our company, you will have the right to enjoy the perfect service.
Under the guidance of our Microsoft Dynamics 365 for Customer Service test vce cram, 20-30 hours' preparation is enough to help you obtain the MB-230 exam certificate, In addition, MB-230 exam materials contain both questions and answers, and you can have a quickly check after payment.
Besides, MB-230 exam dumps of us offer you free update for one year after purchasing, and our system will send the latest version to you automatically, Taking full advantage of our Microsoft Dynamics 365 for Customer Service MB-230 Reliable Braindumps Ppt practice materials and getting to know more about them means higher possibility of winning.
Choosing our product, it wil help you, Furthermore, MB-230 study guide includes the questions and answers, and you can get enough practice through them.
Download Microsoft Dynamics 365 for Customer Service Exam Dumps
NEW QUESTION 53
A company implements Dynamics 365 for Customer Service. You are assigned a case.
You accidently close the case before completing your work.
You need to ensure that you can continue to work on the case.
What should you do?
- A. Change the status reason to In Progress
- B. Clone the case
- C. Reactivate the case
- D. Reassign the case
Answer: C
NEW QUESTION 54
You are creating a virtual agent to handle common customer inquiries.
The virtual agent must provide the ability to route customers to live agents for escalation.
You need to recommend a solution.
Which components should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/power-virtual-agents/advanced-hand-off
NEW QUESTION 55
You are creating surveys for Voice of the Customer (VoC).
You need to configure VoC to ensure that recipients can unsubscribe to surveys.
Which two survey features should you use? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Set the Allow unsubscribe setting to Yes.
- B. Configure the survey to display when Dynamics 365 customers receive email and enable the Unsubscribe option.
- C. Give users the option to unsubscribe from different features of the survey.
- D. Add an Unsubscribe check box after each question.
Answer: A,B
Explanation:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/design-advancedsurvey
NEW QUESTION 56
You are configuring Dynamics 365 Customer Service.
Child cases must inherit the customer name and contact from the parent case when opened.
You need to configure the case inheritance.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Enter Service management.
2 - Select Parent and child case settings.
3 - Select the field to be inherited.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/define-settings-parent-child-cases
NEW QUESTION 57
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Customer Service system administrator for Contoso, Ltd.
You need to automatically create cases from emails sent to the support@contoso.com email address.
Solution: Create an automatic record creation and update rule. Set the Source type to Email, and then select the queue. Configure autoresponse settings.
Does the solution meet the goal?
- A. Yes
- B. No
Answer: A
Explanation:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/automatically-createcase
NEW QUESTION 58
......
